Juliette has taught B&B seminars for over 6 years now.  She grew up in a 21 room hotel in Bath, England and has bought and sold four B&Bs in the USA. One was in Washington State in Port Townsend where Juliette started a newsletter for Buying and Selling B&Bs on the West Coast. After that she moved East to Virginia and has taught at Blue Ridge College and the University of Virginia as well as offering workshops twice a year. Learn from her many experiences and locales - she is one of the best!

WHAT WOULD YOU DO? Its 7.45am and a guest comes into the kitchen where you are making breakfast and tells you there is no hot water. The Visitors Center calls at 4.58pm and wants to send a couple over (5 mins away). At 5.45 pm they have not shown up. A guest who is staying for a week wants a pot of tea in bed every morning before breakfast. Do you do it? Your brochure says you don't take pets. A man arrives and introduces you first to his poodle and then his wife. Do you take them? The couple who have the room over your head return home at 12.30am and proceed to chase each other around the room, run the water and generally make a lot of noise. Action? A guest who is drunk falls against the window air conditioner and it falls out of the window and crashes to the ground outside, breaking. Do you charge him? A guest tells you at 9pm that they do not eat wheat. What do you serve for breakfast? A couple spend the night and appear at 7.30am to tell you they are allergic to cats (which you have) and cancel their check after they leave.

WANT TO BE BECOME AN INNSITTER? Test your skills on a few of the questions you will find in THE INNSITTING INTERNET COURSE. WHAT WOULD YOU DO? An innkeeper has agreed to hire you (via email). You mail a contract and request for a deposit. It is now 10 days before the 'job' and you haven't received the signed contract or the deposit. What do you do? You are informed that you will have a 'maid' to do the rooms in an 8 room B&B you are innsitting. A handicapped teenager shows up the first morning and is slow and poorly trained. What do you do? Your B&B is rated by AAA. The AAA inspector arrives on the doorstep to do their yearly inspection. Do you show them the inn with the innkeepers absent? A guest wants breakfast at 6.30am. The Inn's hours are 8am-9am. Do you get up early? The B&B's business line answering machine does not appear to be working correctly. Do you buy a new one? A man calls with an about-to-expire gift certificate - will you extend it? You have 6 guests at breakfast who are not talking. What do you say to break the ice? You are having problems with the B&B's computer and cannot get online to check email. Do you phone the innkeepers or the computer store?